1.) Sound Of Ministry will offer a store credit, exchange or refund on any online purchases within 30 days from the date of purchase as long as the item packaging has not been damaged in any way, and the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. Unwanted products may be returned provided it is undamaged and unused, with the original labels and stickers still attached.

2.) Sound of Ministry may charge, at its discretion, a 15% handling fee on opened/used products subject to viewing for “unwanted” or “change of mind products”

3.) Sound of Ministry may refuse to offer a refund, exchange or credit should the product be damaged, scratched, scuffed or worn in any way.

4.) Software products cannot be exchanged or refunded.

5.) In the event of “out of box” failure within 7 days of purchase, Sound of Ministry will carry the courier fees in getting the product/item to and from the customer. If the customer wants to return a product for any other reason within or outside the 7 days period, the customer will have to get the product to and from Sound of Ministry at the customer’s own expense.

6.)  Any item wanting to be returned must be done before a credit/refund/exchange will take place. Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Items cannot simply be exchanged before this procedure has been followed. Depending on how the purchase was made, it may take up to 10 working days to process. Sound of Ministry adheres to the Consumer Protection Act and will base any return on the statutes of the Act.